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If you want to send a complaint about a purchased product, we encourage you to follow the procedure described below. Complaints should be sent to our address.
If you attach purchase evidence to a package (purchase evidence is a receipt, an invoice or a hard copy from the user panel together with a declaration of lost purchase evidence) and filled in the form available after login to the user panel, we will be able to investigate efficiently the complaint. Otherwise, we may have problems identifying your package.
Complaints forms will be investigated within 14 days. Complaint procedure:
- Download return declaration form: RocDay_-_Warranty_Form_EN.pdf
- Fill in the declaration by using Adobe Acrobat Reader or print it and fill in on paper.
- Send the form to firstname.lastname@example.org. In the title write “Complaint to order nr ”.
- Pack the product(s), declaration, and purchase evidence if you have it (purchase evidence is a receipt, an invoice or a hard copy from the user panel together with a declaration of lost purchase evidence)
- Send the package to:
ROCDAY sp. z o. o.
Morenowe Wzgorze 7/31