If happens that a purchased product is in a wrong size and you want to exchange it, we will send you another product in the same model and cover the delivery cost. The only cost you will have is the delivery cost for shipping to us the product you want to exchange.
- Download exchange declaration form: RocDay_-_Return_Form_EN.pdf
- Fill in the declaration by using Adobe Acrobat Reader or print it and fill in on paper
- Send the form to email@example.com. In the title write “Exchange to order nr ”. We will book the same model in a new size for you as soon as possible
- Pack the product(s), declaration and purchase evidence if you have it (purchase evidence is a receipt, an invoice or a hard copy from the user panel together with a declaration of a lost purchase evidence)
- Send the package to:INTERBIKES – ROCDAY Exchange
Waryńskiego 12 Street, building 7a
58-500 Jelenia Góra
- After we receive the package from you, we will send you a new one with the right size as soon as possible.